Supplier Inbox
Read and find your supplier mail
How the Supplier inbox is laid out: folders and suppliers on the left, conversations in the middle, the conversation with its supplier, purchase orders and attachments on the right. Search, Sent, read and unread, and unverified senders.
Open Supplier inbox from the main menu to find and read your supplier mail. The inbox shows folders and suppliers on the left, conversations in the middle, and the selected conversation and its details on the right.
Navigate the inbox
The left sidebar contains All supplier mail, Sent, Unmatched and Deleted, followed by your suppliers, each with its unread count. Pin to the top keeps a supplier at the head of the list, and Collapse sidebar shrinks the sidebar to icons. You can make the conversation list wider or narrower by dragging its edge.
At the top of the sidebar, a line shows how your mail is arriving: Live: new mail arrives within seconds, or when mail was last checked. Check for new mail checks your connected mailbox now. Needs attention: open settings means your mailbox connection needs you.
Filter and search conversations
The buttons above the list filter conversations by state: Open shows every state except Done. The other filters are Reply, Update, Waiting, Done and All.
All supplier mail opens on Open. Opening a supplier shows All, its whole history. See Purchase orders in your supplier mail for the states.
Search finds conversations by subject, sender, text or PO number. It matches whole words, so enter a full word rather than its first letters. Searching for a PO number also lists conversations linked to that order.
Opening a conversation marks it as read. Use Mark as unread in the conversation's menu or by right-clicking it in the list to mark it unread again. Mark all as read marks every conversation in the list as read. Load more shows older conversations.
Read a conversation
Messages show their sender, recipients and date. Remote images are hidden to protect your privacy. Select Show images to display them for that message.
The Conversation details panel beside the conversation has three cards. The supplier card shows how the mail was matched, by domain or by address, along with the contact, payment terms, open orders and number of emails imported. Purchase orders lists the orders linked to the conversation.
Attachments lists every file in the conversation. Use Preview, Download or Show this message for a file, or Download all to download the files as one zip file up to 100 MB. A file that was not imported says why: it was larger than your plan allows, or it was a blocked file type. Hide details closes the panel.
Sent mail
Sent lists the emails you sent to suppliers across all suppliers. The Supplier filter narrows the list to one supplier, and opening an email shows its conversation.
It holds the replies StockBold saw: those sent from StockBold, those in a connected mailbox's Sent folder, and, with forwarding, those you sent with your StockBold address in Bcc.
Find conversations elsewhere in StockBold
A supplier's page has a Recent conversations card with your latest conversations with that supplier, and Open in Supplier inbox. A purchase order's page has an Emails card with your conversations linked to that order.