Connect your mailbox

A connected mailbox brings in mail to and from your suppliers, including your own replies from your Sent folder, so no Bcc is needed. It also imports your past supplier mail, and on plans that include it you can reply from StockBold.

StockBold reads the sender and recipients of each message and downloads only mail to or from your suppliers. Mail from anyone who is not a supplier is never downloaded.

How to connect your mailbox

1. Open Settings, then Supplier mail.
2. Choose Connect a mailbox. Later, you can find it under How StockBold gets your mail, as Connected mailbox.
3. Enter your email address. The page picks your provider from it.
4. If needed, choose another provider under Provider, or choose Other and enter the servers.
5. Enter your password, or the app password if the page asks for one.
6. Under Import past supplier mail, choose how far back to go: the last 3, 6 or 12 months, as far as your plan allows.
7. Select Test and connect. The test can take up to a minute.

App passwords and other providers

Gmail and Google Workspace, Yahoo, iCloud and Fastmail refuse your normal password. They need an app password, created in your account's security settings. The page links to your provider's instructions.

For Gmail, turn on 2-Step Verification, open Google's App passwords page, create one named StockBold, and paste the 16-letter password Google shows. In Google Workspace, your administrator may have to allow app passwords first.

Zoho Mail and GMX need IMAP access turned on in their settings first. If two-factor authentication is on for the account, enter an application-specific password created in that account, not your normal password. With Other, enter the Incoming server (IMAP). To reply from StockBold, keep Also save the outgoing server (SMTP) switched on and enter the Outgoing server (SMTP) as your provider gives them.

Microsoft 365 and Outlook.com

If your mailbox is Microsoft 365 or Outlook.com and the page offers Sign in with Microsoft, connect that way. For an Outlook.com address, the page switches to it by itself. For a company address on Microsoft 365, choose My mailbox is on Microsoft 365.

You sign in on Microsoft's own page, and StockBold never sees your Microsoft password.

If your company lets only apps approved by its IT read your mail, the page gives you an approval link to send to your IT administrator. Try again once they have approved StockBold.

If IMAP access is switched off for the mailbox, a work account needs IT to allow it. In Outlook.com, turn on Let devices and apps use IMAP in Outlook's settings.

If instead the page says that Microsoft 365 and Outlook.com do not allow a password login for other apps, forward your mail to StockBold. See Forward your supplier mail to StockBold.

Once it is connected

The first check starts at once, and past supplier mail is imported over the next minutes. On the Business plan and above, the page shows Live: new supplier mail arrives within seconds. Otherwise, it shows Checked every 5 minutes. Check now checks the mailbox straight away.

StockBold reads your Inbox and Sent folder. Scan other folders too adds more folders to read like your Inbox.

Under Past mail, you can import further back, as far as your plan allows, or shorten the period. Supplier mail already imported stays. When anyone adds an address or domain to a supplier, your mailbox looks through its past mail for it, within the period you chose.

If you already forward your mail

If you have mail received by forwarding, StockBold asks what to do with it before the mailbox is connected. Keep them is the default: it keeps that mail and adds the mailbox's mail.

Tick Also turn off forwarding to stop forwarded mail arriving.

When something goes wrong

The status line at the top of Settings, then Supplier mail says when the mailbox needs you, and you get a StockBold can no longer read notification.

Needs your attention: sign-in failed means the password was refused. Enter the current password, or a new app password, and select Update password.

Cannot reach your mailbox appears when StockBold has not been able to read it for over a day, with the reason. A Microsoft mailbox may ask you to sign in with Microsoft again. The mail already imported stays in every case.

Disconnect

Disconnect erases the saved password, or the saved Microsoft sign-in, and stops reading the mailbox. It asks what should happen to the mail already imported: Keep the mail in StockBold (recommended), or Delete the mail from StockBold.

Delete the mail from StockBold moves your copies to Deleted, where you can restore them within 30 days. Either way, your mailbox is not touched. After disconnecting a Microsoft mailbox, you can also remove StockBold from your Microsoft account's app permissions.

Your password, or Microsoft's permission, is stored encrypted. StockBold uses it only to read supplier mail and to send the replies you write in StockBold.