Delete your account

Deleting your account removes you from StockBold for good. You can no longer sign in, you leave every organisation you belong to, and your personal data is erased straight away. It cannot be undone, and there is no waiting period in which to change your mind.

Before you start

If you own an organisation, you cannot delete your account yet. In Settings, then Profile, the Delete Account section shows You own an organization with the names of the organisations you own, and the Delete My Account button is greyed out.

For each organisation you own, either make another member the owner (see Transfer ownership of an organisation) or delete the organisation (see Delete an organisation). Then come back to your profile.

Delete your account

1. Open Settings, then Profile.
2. Scroll to Delete Account at the bottom of the page.
3. Select Delete My Account.
4. Read the list of what will happen.
5. Type DELETE, in capital letters, in the box under Type "DELETE" to confirm.
6. If two-factor authentication is on for your account, enter the current 6-digit code from your authenticator app under Authenticator code.
7. Select Delete Account Permanently.

Delete Account Permanently stays greyed out until DELETE is typed exactly and, if two-factor authentication is on, a 6-digit code is entered. You are not asked for your password. When the deletion is done, you are taken to the sign-in page. Select Cancel instead to leave without deleting anything.

What is erased straight away

Your name, email address, profile picture, job title and language are removed from your account. Your personal settings, notification preferences, notifications, favourites, AI assistant conversations and the questions you asked the help assistant are deleted.

Every API key you created, in any organisation, is deleted and stops working at once. You are removed from every organisation, including any where your membership was still pending, and invitations sent to your email address and ownership transfers waiting for you are cancelled.

Your supplier inbox in every organisation is deleted too: your copies of supplier mail and their attachments. Your connected mailboxes are disconnected and your forwarding addresses stop working.

What stays with your organisations

Records that belong to an organisation's business history, such as the stock movements, purchase orders, comments and documents you created, stay with the organisation, with your name replaced by [Deleted]. Support requests you sent stay with the organisation too.

What is kept for a set period

As the Privacy Policy describes, the record of your acceptance of the Terms of Service and the Privacy Policy is kept for 10 years and then deleted, and records of StockBold staff access to your data are kept for 24 months. Deleted data can remain in encrypted backups for a limited time and is then deleted, as the Privacy Policy describes.

Leave one organisation without deleting your account

To leave one organisation and keep your account, you do not need to delete anything. Ask someone in that organisation who has the Add / Edit / Delete Users permission to remove you. Removing you also deletes your supplier mail in that organisation.

If deletion could not be completed

If the deletion ends with a message saying your account data was deleted but the deletion could not be completed, your personal data is already gone but a last step failed. Write to privacy@stockbold.com so it can be finished.