Delete an organisation

Deleting an organisation erases it and everything in it: products and their stock history, purchase orders, shipments, suppliers, categories, claims, documents and every uploaded file, settings, API keys, every member's supplier mail in it, and every member's access. It cannot be undone.

Before you start

Only the organisation owner sees the Danger Zone section and the Delete Organization button. If you are not the owner, ask the owner to delete the organisation, or ask them to make you the owner first. See Transfer ownership of an organisation.

If the organisation pays for its plan, deleting it ends that subscription straight away, and the rest of the period already paid for is not paid back. If the subscription cannot be ended, nothing is deleted and the page says so.

StockBold does not email the other members when an organisation is deleted, so tell them beforehand. Their accounts are not deleted, and their memberships of other organisations are not affected; they only lose access to this one.

Delete the organisation

1. Switch to the organisation you want to delete.
2. Open Settings, then Organization.
3. Scroll to Danger Zone at the bottom of the page.
4. Select Delete Organization.
5. Read what will be deleted.
6. Select Send Confirmation Email.
7. Open the email StockBold sends you.
8. Select the button in the email. The link works for 24 hours, and you must be signed in with the account that asked for the deletion.
9. On the Confirm Organization Deletion page, check the organisation's name.
10. If two-factor authentication is on for your account, enter the current 6-digit code from your authenticator app under Authenticator code.
11. Select Yes, Delete Everything.

If the confirmation email cannot be sent, no deletion request is kept. The page says so, and you can select Send Confirmation Email again.

The page then says Organization Deleted and takes you back to the start page. If you belong to no other organisation, StockBold offers to create a new one.

Cancel a deletion request

Nothing is deleted until you select Yes, Delete Everything. While the email link is valid, Settings, then Organization shows Deletion Request Pending and the time the link expires. Select Cancel Deletion Request to withdraw it; the link then stops working.

If you do nothing, the link expires after 24 hours. To delete the organisation later, start again from Delete Organization.

If you open the link while signed in with another account, the page says Wrong Account. Sign in with the account that asked for the deletion and open the link again. If ownership passes to someone else while the request is pending, the link no longer works: only the current owner can delete the organisation.

What is deleted and kept

Everything the organisation holds is deleted together: its records, its settings, its members' access and their supplier mail in it, its pending invitations and ownership transfers, its API keys, and every file uploaded to it, including exports. Your own account is not deleted. To close it as well, see Delete your account.

As the Privacy Policy describes, the acceptance of the Data Processing Agreement for the organisation and other acceptances of terms made in its name are kept for 10 years and then deleted. Records of StockBold staff access to the organisation's data are kept for 24 months. Deleted data can remain in encrypted backups for a limited time and is then deleted, as the Privacy Policy describes.