Comment and mention colleagues on a reorder list

Every item on a reorder list has its own comment thread. Use it to ask a question about a product, record what a supplier said, or agree a quantity before anyone raises a purchase order. The conversation stays attached to the item.

Comments are included in the Starter plan and above. On other plans, you can still read threads, but a note naming the plan that includes comments replaces the comment box.

Post a comment

1. Open Inventory, then Reorder List.
2. Choose the list you want. Team lists are marked Team and personal lists are marked Personal.
3. Find the product.
4. Select the speech-bubble button on its row. The button sits with the row's other buttons and shows a count once the item has comments. The thread opens in a panel on the right, headed with the product code and name.
5. Type in the box at the bottom of the panel.
6. Select Comment to post it.

Comments and the counts on each row update as your colleagues post, without reloading the page. If someone is working through the same list at the same time, you see their comments arrive.

Attach a file

To add a file, select Attach file, the paperclip under the comment box, before you post. Files appear with the comment and open in the document preview.

A file can be up to 5 MB and must be one of the same types accepted for purchase order documents. Files count towards your organisation's storage, so the button is greyed out when storage is full.

Mention a colleague

Posting a comment on its own tells nobody. Other people see it only if they happen to open the same thread. If you need an answer from a particular person, mention them.

1. Open the thread on a team list.
2. Type @ in the comment box.
3. Keep typing to narrow the list of people in your organisation that appears.
4. Choose a name. It is inserted into your comment and highlighted.
5. Finish the comment.
6. Select Comment.

Everyone you mention in that comment is notified, except yourself if you mention your own name. Nobody else is notified: not the person who added the item to the list, and not other people who have already commented on it. Mention each person whose attention you need.

A mention reaches the person in StockBold and by email, unless they have turned either off under Mentions in Settings, then Notifications. In StockBold, the count rises on the bell in the top bar, and the notification says that you mentioned them and names the product. On the Notifications page, the Mentions filter shows only these notifications, and View Comment opens the right list with the thread already open. The email names you and the product and links to the list.

Until you open a thread you were mentioned in, the item's speech-bubble button is highlighted and carries an @. Hovering over it says you were mentioned in the thread. Opening the thread clears the marker and marks the matching notification as read.

Mentions work on team lists only. On a personal list, the box invites you to add a note, typing @ offers nobody, and no notification is ever sent from it. A personal list is visible to you alone, so if you need a colleague involved, put the item on a team list.

Edit or delete a comment

Edit and Delete appear under your own comments only, never under anyone else's. An edited comment is marked (edited) next to the time, and Delete asks you to confirm first.

If someone who commented has since left the organisation, their name in the thread carries a marker, and their old comments stay where they are.

Archived threads and permanent deletion

Threads on archived items are read-only. An item is archived when you remove it from the list and when it has been ordered on a purchase order. Both end up under History, the tab beside Live.

You can still read the whole conversation under History. When you open the thread, the panel shows a banner saying it is archived and comments are read-only. The box for adding a comment is gone, and Edit and Delete disappear from your own comments.

Removing an item from a list is different: it archives the item, and the confirmation says so. The thread survives and stays readable under History. Permanent deletion is a separate action offered in History on a personal list. On a team list, the action is refused, so a team thread cannot be destroyed this way.

Filter a team list to items you added

Only added by me is a switch on team lists, next to the summary figures above the table. It hides items colleagues added without taking them off the list, so you see only the items you added yourself.

The switch filters by who added the item, not by who is talking about it. An item a colleague added stays hidden while the switch is on, even if you commented on it or were mentioned in it. Turn the switch off before looking for a thread you cannot find. The switch does not appear on personal lists, where every item is yours already.

Access to team lists and comments

Seeing a team list requires the Manage Team Reorder List permission. If your role does not include it, the Reorder List page offers personal lists only, no team list appears when you choose a list, and there is nobody to mention. Ask whoever administers your organisation if you expect a team list and cannot see it.

Commenting needs no permission of its own. Anyone who can open a list can read its threads and, on a plan with comments, post to them.